← Back to Customer Stories

How fare·well agency increased revenue by $4000/month with Bonsai

Updated on:
February 17, 2025
TABLE OF CONTENTS
Discover Bonsai all-in-one business management software.

Company name: fare·well
Industry: Design & Marketing
‍Size: 15

Founded in 2016, fare·well is a website marketing agency that focuses on sustainability and community-oriented projects. We spoke with their founder, Kevin Watkins, Director of Human Operations, Camille Poynter, and Director of Website Marketing, Sage Jackson.

The fare·well team run all their operations on Bonsai after switching over from Clickup and Monday both of which proved either too complex, costly or unsuited to their agency needs. 

Increasing revenue thanks to better profit insights

With Bonsai, fare·well has clear visibility into project profit and time tracked, empowering them to adjust client fees based on actual time tracked, resulting in increased revenue.

They now track key metrics like agency gross income and billable hours in real time, instead of in spreadsheets, allowing for better resource allocation and financial visibility.

Enhancing project and team management

With Bonsai, the fare·well team collaborates smoothly across different teams and time zones. Tasks, assets and communication are centralized so that the team consistently hit their project deadlines while staying under budget.

Consolidating 5 tools into one

By consolidating project management, time tracking, client portals, and subscription management into Bonsai, fare·well reduced their reliance on multiple tools, saving both time and money. This integration has been crucial for fare·well as they continue to run a profitable, sustainable business model.

Choosing Bonsai for ease of use

Bonsai's intuitive interface and made switching over a smooth process. The team quickly adapted to Bonsai for daily communication, time tracking, project updates, and more.

Providing best-in-class client support

Kevin and Camille can trace back every hour spent on client work for each of their ongoing subscriptions. 

This level of detail ensures they can accurately share project progress with clients in their portal, provide a clear project scope and excellent client support without the risk of over-billing.

Get started in 30 seconds.
Free for 7 days.
Simplify your business operations and consolidate your projects, clients and team into one integrated, easy-to-use platform.