Company name: Ridgeline Agency
Industry: Business Consulting
Size: 50
Founded in 2019, Ridgeline Agency provides Customer Support services from software integration, consulting services and outsourced support. We spoke with their founder, Robert Durrette, and managers Alexa Montoya and Paola Ramirez.
Before Bonsai, Ridgeline Agency tried multiple agency platforms, including Teamwork and Scoro, that didn't fit their expanding needs. Bonsai provides all the features and insights the team needs to support their fast growth.
It would take Alexa and Paola hours to pull together reports on team utilization and project profitability. With Bonsai, it takes them just 5 to 10 minutes.
Bonsai's robust project management tools, including time tracking, task management, and resource allocation, have facilitated seamless coordination across projects.
By consolidating their operations within Bonsai, Ridgeline is more aligned, enhancing their ability to deliver exceptional services to their clients.
The transition and onboarding to Bonsai was smooth, with hands-on help from Bonsai's success team to import all their projects and data.
Bonsai's proactive approach to feedback and quick feature implementation makes Ridgeline confident in Bonsai as a long-term partner.